How eFriend Works

Step 1: See if eFriend is right for you

Click on ‘Book First Call‘ to start your eFriend journey. You’ll be asked to provide us with some information about your circumstances and what you’re hoping to get out of eFriend. This will help us to assess whether eFriend is right for you.
Once you complete this short form, if eFriend is right for you, you will be directed to our booking platform where you can book your first call (Step 2).
If it looks like you would benefit more from other supports or services, a member of the eFriend team will email you with some resources and referral information to help you get the best support possible for your particular circumstances.

Step 2: Book an eFriend session

On our booking platform, you will be able to see all the available time and dates to pick from. Each peer support call is scheduled for 30-mins. We are open Monday – Saturday 9:30am – 8pm. Simply select the day and time that works best for you. We will ask you for some basic demographic details to help us get to you know a little better. You will also be able to select whether you want to do your eFriend sessions via video call or phone call. You are eligible for 3 free eFriend sessions upfront, and can choose to add on 3 more sessions once you’re done if you need that extra support and connection.

Step 3: Before your first eFriend call

Once you’re booked in, you’ll receive a confirmation email with your session details and your login details which you will need to access the booking system if you would like to change your appointment time. You’ll also receive an email and SMS reminder of your appointment the day before. In the meantime, if you have any questions, you can check out our FAQ page or, if you can’t find the answer there, you can enquire by clicking on ‘Request Information‘ or emailing us at efriend@icla.org.au

Step 4: Your first eFriend call

On the day of your call, simply click on the link provided in your confirmation email to join your video call, or if you’ve opted to have a phone call, one of our eFriend Peers will call you at the allocated time.

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